Retention Marketing Manager

CleanChoice Energy seeks a dynamic and detail-oriented Retention Marketing Manager to help build our brand and customer value proposition. This is an exciting opportunity for the right person to help build a different kind of energy company — one that believes in renewable energy, and shares the values of our customers. The right candidate will be a hands-on, data-driven team member who can jump in and support the marketing side of customer retention and customer satisfaction.

Key Accountabilities

  • Achieving marketing goals through the development and implementation of retention marketing programs.
  • Delivering quality programs on time and within budget by managing vendor and inter-organizational relationships and issues. 

This position reports to the Director of Retention and has no direct reports. Responsibilities include: 

  • Manage, support and implement marketing programs as assigned across multiple channels including email, social media, web, direct mail, and phones; 
  • Track metrics, interpret results in order to increase retention and customer satisfaction; 
  • Develop strong, productive relationships with internal and external stakeholders;
  • Understand the energy market, conduct competitive analysis, anticipate customer needs and advocate for programs to meet those needs and improve key performance metrics; 
  • Ensure marketing materials are proofed, approved and meet all organizational standards;
  • Other duties as assigned. 

Required Qualifications and Skills

  • 2-4 years of experience in marketing and/or advertising including corporate, agency and/or nonprofit experience with heavy direct involvement in direct response marketing
  • Demonstrated success in supporting email marketing and/or direct mail programs that have generated results while building/enhancing brand image
  • Ability to think strategically and creatively 
  • Excellent time and project management skills, able to work on multiple projects with varying schedules simultaneously
  • Excellent written communication skills
  • Ability to interpret and effectively utilize market research and program results data
  • Excellent attention to detail

About CleanChoice Energy
CleanChoice Energy is a leading renewable energy company empowering residential and commercial customers to reduce emissions and support clean energy through 100 percent renewable electricity. CleanChoice’s mission is to make clean energy accessible for everybody. CleanChoice supplies only clean renewable energy to customers, operating in eight states and the District of Columbia, bringing cleaner air closer to home. The company is a founding member of the Coalition for Community Solar Access, recently passed $1 million in total corporate donations to environmental and social impact organizations, and has been awarded the highest level of B Corp certification.

A sunny office in Washington, DC overlooking the C&O Canal National Park. We’re one block from the Georgetown waterfront.

This position offers compensation commensurate with experience and skills and a robust benefits package.

How to Apply
Our staff's diverse, multidisciplinary background drives our success. We strongly encourage women and/or people of color to apply. To apply, please submit a resume and cover letter via 

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